Terms and Conditions
Last Updated: 02/24/2025
1. Agreement to Terms
By accessing or using the services provided by Voux Global ("we," "us," or "our"), you ("Client" or "you") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.
2. Services Provided
Voux Global provides AI implementation consulting services, operational assessments, and related business consulting services ("Services") to help business owners implement AI tools and optimize their operations.
Our Services Include:
Kickstart Program: Operational audits, AI opportunity analysis, and strategic roadmaps
Power Up Program: Full implementation of AI solutions including setup, training, and support
Strategy consultations and assessments
Team training and documentation
3. Service Agreements and Scope
3.1 Service Engagement
All Services are provided under separate Service Agreements that outline specific deliverables, timelines, and pricing. These Terms supplement and govern all Service Agreements.
3.2 Scope of Work
The specific scope, deliverables, and timeline for each engagement will be clearly defined in your Service Agreement. Any changes to scope require written agreement from both parties.
3.3 Client Responsibilities
You agree to:
Provide timely access to necessary business information, systems, and personnel
Participate actively in strategy sessions and training as outlined
Implement recommended changes in good faith
Provide feedback during the engagement period
4. Payment Terms
4.1 Pricing and Payment
Pricing for Services ranges from $997 for assessments to $5,000+ for full implementations
Payment terms will be specified in your Service Agreement
Payment is due according to the schedule outlined in your Service Agreement
Late payments may incur a 1.5% monthly service charge
4.2 Refund Policy
We stand behind our work. If you're not satisfied with delivered results that meet the agreed-upon scope, we'll work with you to address concerns. Refunds are evaluated on a case-by-case basis for Services not meeting documented deliverables.
5. Intellectual Property
5.1 Client Materials
You retain ownership of all your business information, data, and proprietary materials shared with us.
5.2 Voux Global Materials
We retain ownership of our methodologies, frameworks, templates, and general consulting approaches. Any custom implementations or documentation created specifically for your business becomes your property upon full payment.
5.3 Third-Party Tools
Any third-party AI tools or software recommended or implemented remain subject to their respective terms and licenses.
6. Confidentiality
6.1 Mutual Confidentiality
Both parties agree to maintain strict confidentiality regarding any proprietary or sensitive information shared during the engagement.
6.2 Data Protection
We implement reasonable security measures to protect your business information and will not share your data with third parties without your explicit consent, except as required by law.
7. Limitations and Disclaimers
7.1 No Guarantees of Specific Results
While we work diligently to deliver measurable improvements, business results depend on many factors beyond our control. We cannot guarantee specific financial outcomes or performance metrics.
7.2 Technology Limitations
AI tools and technology continue to evolve rapidly. We make recommendations based on current best practices, but cannot guarantee future compatibility or performance of recommended solutions.
7.3 Implementation Responsibility
For Kickstart engagements, you are responsible for implementing recommended solutions. We provide guidance but are not liable for implementation challenges you may encounter.
8. Limitation of Liability
8.1 Liability Cap
Our total liability for any claims arising from our Services shall not exceed the total amount paid by you for the specific engagement giving rise to the claim.
8.2 Excluded Damages
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, business interruption, or data loss.
8.3 Time Limitation
Any claims must be brought within one (1) year of the completion of the relevant Services.
9. Indemnification
You agree to indemnify and hold harmless Voux Global from any claims, damages, or expenses arising from:
Your use of recommended AI tools or software
Your implementation of our recommendations
Any violation of third-party rights in connection with your business operations
Any breach of these Terms or your Service Agreement
10. Termination
10.1 Termination by Either Party
Either party may terminate an engagement with 30 days written notice. You remain responsible for payment of all Services performed prior to termination.
10.2 Immediate Termination
We reserve the right to immediately terminate Services if you:
Fail to make required payments
Breach confidentiality obligations
Engage in unlawful or unethical business practices
Fail to provide necessary cooperation or access
11. Force Majeure
Neither party shall be liable for delays or failures in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, government actions, pandemics, or technology failures.
12. Dispute Resolution
12.1 Governing Law
These Terms are governed by the laws of the State of Georgia, United States.
12.2 Dispute Resolution Process
Any disputes shall first be addressed through good faith negotiation. If unresolved within 30 days, disputes shall be resolved through binding arbitration under the American Arbitration Association Commercial Rules.
13. General Provisions
13.1 Entire Agreement
These Terms, together with your Service Agreement, constitute the entire agreement between the parties regarding our Services.
13.2 Modifications
These Terms may be updated periodically. We will notify you of material changes, and continued use of our Services constitutes acceptance of updated Terms.
13.3 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
13.4 Assignment
You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations with reasonable notice.
14. Contact Information
For questions about these Terms or our Services, please contact us:
Voux Global
Email: info@vouxglobal.com
By engaging our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.